• 319-338-1077

RETURN PROCESS

 

1. Submit a return request (see Return Form)

2. Within 1-3 business days you will be contacted regarding your return. If accepted, you will receive a return acceptance form via email. If your return is declined, we will email you with information explaining the decision.

3. Print and complete the return acceptance form and include in your package along with the authorized items.

4. Once we receive your package our return specialists will get the process started on our end. You will receive a confirmation email when your return is complete.

RETURN REQUIREMENTS

· Returns are accepted within 30 days of the delivery date.

· No returns on Electrical Parts, Decals, Marks, or Emblems.

· All other returns subject to a 25% restock fee.

· All returns must be in original packaging.

· All returns must have a return authorization #.

· Oversized boxes will cost more to ship. We will contact you if a shipment cost has changed.

DEFECTIVE MERCHANDISE

· If you receive a product that you believe is damaged, missing parts, or the wrong item, please contact us.

· Customers will be given the option to receive a refund, or exchange for a new item.

· In the case of a manufacturer defect, each manufacturer has its own warranty policy. Most manufacturers offer an additional warranty period which covers against merchandise defects.

· We will assist customers with their warranty; however, we do not provide any direct warranty on any item sold.